As business owners, we are told to work ON our business, not IN it.
It's just really hard to do this without a system in place to do it.
When you work IN your business, you are doing all the daily tasks - such as answering phones, dealing with mail or emails from customers, dealing with complaints and sales, as well as the admin part of your business - invoicing, paying bills, banking, making decisions, or even just being out "on the tools".
So many things to do and never enough time to do it. The days are short and the "to do" list is ever growing, right?
When you work ON your business, you look to figure out how to delegate some of these tasks, so you are not the only one working on the business. You might get rid of some of the easier tasks that can be handed over. But how do you trust someone else to do the same job as you? Training and procedures (boring!). Trust me - there's been a lot of resistance to procedures in my business over the...